Our Plumbing & HVAC Customer Reviews
Racquel, We were so happy to get our new AC installed on Friday, July 15. Please report to Raymond that he should be proud of workers Marcus and Donald. They worked at a steady pace with only a short lunch break to finish. Also both men were interested in doing a good job with a proper clean-up. I was pleased to see them dedicated to the job and happy doing it.
Thanks so much for the superior installation of a new heatpump in our home on July 1. The two young men who did it were Curtis and Cody. They were polite, extremely personable, and gave us answers to all the questions we had. Nick was also a great salesman. You should be so proud of your installers. They are assets to your company.
Thanks, guys! Your service man, Lathan, was super and professional. Much appreciated this extremely hot July!!
I had an entire new system installed by these fine folks. I have had it for nearly two years now. From the installers to the phone reps to the owner of the company, everyone was amazing.
Previous to this system, I had hot and cold spots all over the house. It was due to a poorly designed duct system from the initial install when the house was built. Environment Masters listened to my problems, determined the cause and fixed it economically and correctly the first time. Since the installation of the new system we have seen our electric bills drop by 23% (yes I monitor it that closely). We upgraded from a 10 SEER to a 13 SEER system. During installation, the return air duct was found to have numerous holes in the attic. This meant we had been sucking hot, humid attic air into our system for years. Imagine how much money we had wasted!! The company also upgraded me to a larger blower that could then be “derated” to still move the required volume of air. By doing this, the fan motor uses much less electricity, actually raising the SEER to nearly 14!
This is an independently owned company who still does things the right way. I am extremely satisfied with them. I don’t often write reviews but this company earned it!
They are now my go to crew for A/C and plumbing.
Ben Nalty and his team at Environment Masters are top notch. Whether we have needed them for installation and replacement of equipment in our home or maintenance per our service contract, they have responded quickly and efficiently!
I own several properties and as always, Environment Masters provided economical, prompt and professional service. I recently had a new HVAC system installed. The project manager, Sean, came out, inspected my old system and presented me with several options to best fit my needs and budget. Once we settled on the right fit, I was immediately scheduled for delivery and install. The technicians arrived at the scheduled time and immediately began work. In no time they had the new a/c and furnace installed and up and running. The then gave me a full system walk-thru and showed me how to operate the new thermostat. I can’t tell you how great an experience it has been. They really took the guess work out of knowing whether I was getting the best value, product and service for my money. Thanks Sean and Environment Masters. I highly recommend them for any HVAC job!
While doing research to replace my aging HVAC system, I discovered just how important it is to not only find people who are qualified to properly install a modern system, but also those who are dedicated to making sure every aspect of the job is done right. Ben Nalty carefully evaluated my needs and offered me a quality Lennox system at a reasonable price while assuring me the installation team was committed to doing the job right. Throughout the installation process, I was impressed with the professionalism and dedication of the crew and their obvious commitment to making sure I was totally and completely satisfied with my new investment. If there comes a time in the future when my system needs service, I’m confident Environment Masters will respond with the same level of professionalism and commitment to customer satisfaction.
I received a service call to inspect the same day I called. Everyone from the inspector, sales guy, office/phone person, from start to finish was professional, honest, efficient, and openly interested in getting me what I needed with as many breaks as possible. They even did some extra touch up work after the job. I would recommend Environment Masters 100%.
Our home, built in 1996, had the original HVAC system in place. We had some issues with the air conditioner/blower during the last few years and a couple of HVAC companies provide ‘band-aids’ to keep the system running. As is true in many cases, the break downs occurred during the most inopportune times (at the hottest time during the summer). Once we decided to replace the old system we gathered estimates and made the decision to go with Environment Masters; and are extremely happy we did.
All of the personnel connected with the company, from sales through installation and follow-up, presented themselves with professional, educated, yet caring attitudes which made the process far less concerning than we anticipated (major purchases almost always carry the concern about the cost of obtaining/replacing a product that one is usually not technically familiar with). From the start, our salesperson performed a detailed examination of our existing system and presented a wide array of options/suggestions once it was understood what we were looking to achieve (in this case replacing the system was paramount but we also wanted to allow for some future additional square footage being covered, as well as enhancing the air flow in the rooms furthest from the blower location).
Once the decision was made as to unit, an installation date was picked and that process begun. I was notified of any delays in service time/date (of which there was only one and that for only 15 minutes). The installers were friendly, professional, courteous, and cleaned up well after they finished installing the system (not enough room to give them all the accolades they deserve). The follow-up from the sales staff was also excellent. They reviewed the process to make sure everything was performed to their standard of excellence (which is very high), and made sure all of questions were answered before leaving. From start to finish, Environment Masters made the whole process as stress-free as possible. I would highly recommend them to anyone needing HVAC assistance (new purchase, service, or replacement).
I bought the house and the Environment Masters unit was already installed. I choose to continue to do my service with Environment Masters because I have been with them since September 1965.
Initial installation of a heat pump was done in 1991 or 1992. When this unit failed (compressor), I contacted Environment Masters and requested a new unit. Unit was installed promptly and has been maintained on a service contract. Contractor was selected initially due to knowledge of company and owners. Excellent operation.
Extremely polite technician. Took time to understand our needs. Made helpful suggestions. The work is to be completed this week. We look forward to a long and mutually satisfying relationship.
I love Environment Masters! They are trustworthy, dependable and knowledgeable. I will always use them for my maintenance and will trust them to recommend new AC units and heating units when that time comes.
I have always had the utmost satisfaction with Environment Masters throughout the years that they have serviced my AC and heating system. I would never hesitate to recommend them.
The technicians went out of their way to make sure I understood what was being done and why it was necessary.
I have had my AC for over one year I am very satisfied with its performance and my energy bills are lower now. Service is excellent. Your company has certainly earned an A+.
My grandson was here one day after he had gotten his system installed. He said to me, “Maw Maw, you need to call Environment Masters to service your heat and air.” I’m so glad I did. I’m so happy with the service I’ve gotten. I will surely pass this on to friends and relatives.
Fast service. Honest service personnel.
All personnel dealt with at Environment Masters were very helpful, very prompt and very friendly. I will use them for future needs. We love our Lennox system.
I am a custom home builder of upscale homes – these units were installed in my personal home. I just completed an arrangement to install Lennox equipment exclusively in a customer home which I am now building.
We can honestly say that we could not have been more pleased with every aspect of this installation. The Lennox system is marvelous. Our energy bill has been cut by half this summer (I checked last year’s bills last evening). We made the right decision to use Environment Masters and let them install the Lennox system.
The whole crew from the sales person to the installation guys and the construction men that had to re-work the door area to the closet were all OUTSTANDING. I do not believe I have ever had a better experience with workmen before. I have told everyone at work about how great they all were. I also am so pleased with the Lennox system at this point. It is soooooo quiet! The first night I got up just to make sure it was running. A very happy customer.
I would always use environment Masters Inc. They’ve always been responsive to our needs. We are going to use them in the future. They are just an excellent company. They are very courteous, and they know what they’re doing. They’re up on the latest information.
From the first person (Brad) the one that told us we needed a new unit to the last person were very professional, friendly, very knowledgeable and worked well with our schedule to keep to the timetable we were told. They all did a great follow-up job. Even making sure we were able to operate the controls. The overall experience was great, and we look forward to continued business with Environment Masters. Thanks.
They were very courteous and professional, and followed up after the installation. I thought they were excellent. They were very efficient.
I have been very pleased with Environment Masters.
Have dealt with Environment Masters for years both personally and professionally. Good relationship.
Completely satisfied with the product and the installation process. The salesman and the men installing the equipment were professional, knowledgeable and courteous. Would not ever hesitate to recommend them to anybody. We are very pleased with the service thus far.
Our salesman and his work crew with Environment Masters Inc. were “Super”. Friendly, courteous, and professional, would be the three things to describe their service. Our Lennox heating and cooling Unit is working *Great*. I am sure our family will enjoy all the benefits many years to come. Thank you Lennox/Environment Masters Inc. for your Service.
Very satisfied with the workmanship and the quality of service and installation I received. I have never used Lennox products, but so far have been very pleased with my purchase.
I am very pleased with the product. I have a dealer for maintenance, and it was good.
Environment Masters has been providing great service for my family for many years.
We are very pleased with Environment Masters!
Our salesman was amazing. He wasn’t pushy at all (and many sales people I’ve encountered have been) and he even appreciated the fact that we checked around for other quotes. When it came down to choosing a system, his professionalism and extensive product knowledge was why we chose Environment Masters and Lennox. Our salesman knew exactly what he was doing, and the installation crew backed up all he promised. Everything was great.
The servicemen went out of their way to keep my house and yard in the shape it was in when they started work on my new AC. Our salesman went out of his way to see me satisfied in every way. I have been a customer of Environment Masters for 55 years and have always gotten wonderful service.
Environment Masters is an excellent Contractor, and I have already recommended them to several people.
Early this spring we had a problem with the outside unit fan. The dealer sent a service tech. out to check out the problem, the service guy stayed late (10:00 p.m.) to make sure the repairs were completed. I believe he went above and beyond to make sure we were happy and that the system was working correctly.
Excellent, Excellent, Great Product!
I had no problems at all. Everyone was professional and very courteous. I have no problems or could I expect a better interaction.
Environment Masters is a great HVAC vendor, and they do all of my HVAC service work.
I have been exceptionally pleased with both of the Lennox units that I have installed at my home. They are a drastic improvement over the units that were here when we bought the house.
I have an annual service contract and I get 2 visits per year to clean, replace filters and assure proper function of my heat and AC. Visits have been very professional – the first visit averted problems with my AC condensation pan being about to overflow in the attic! I intend to keep this company for my annual service. No problems at all and they even called to remind me it was time for my winter check-up. Not since I left Atlanta have a found a Jackson company that was proactive like this. It makes life much easier to have a service partner!!
I have been using Environment Masters for heat pump service and installation for about 10 years and have found their service to be outstanding in every instance. I appreciate their attention to my business. The salesman talks with you, orders the unit, is here when the workers install the unit, and is available, at any time, to have questions answered, or procedures explained. I am very pleased with the Lennox heat pump that was recently installed
I had Environment Masters Inc. come out and install a new heating and air conditioning unit for me. They’re very responsive, wonderful employees, and are the nicest service techs I’ve ever run into. I’ve called them on Christmas day, and they’ve come. They’re polite, courteous, and very respectful. I would use them again in the future if I needed to.
Environment Masters was a great company to work with.
I am 51 years old, and this is the best experience I’ve ever had dealing with an A/C issue. From the sales person to the installation guys to the follow-up. I do not give accolades easily and have given the “thumbs up” to two neighbors who have stopped by to ask how the installation went. As for the Lennox units (4 & 3 ton), they are efficient and quiet, the best I’ve ever owned.
I used them to clean my sewer system. They had good workers. They did a good job. The price was fair. The quality, responsiveness, and professionalism was great. I would use them again in the future if needed.
Very professional – nice, personable employees – great to work with
First, let me talk about the inspection/estimate. The representative came over and spent approximately 2 hours taking measurements. He even spent considerable time in the hot attic space where I believe he crawled through every inch of it. This is much different from other companies that I had come out… 10-15 minutes then they try to sell you something. I was very impressed with how thorough he was. After we had agreed on the price, it was just a few days before they came out to install the unit. The installers were very courteous and made sure to clean up after themselves. The consultant that did the initial estimate came back towards the end and inspected everything that the installers did. They were wonderful to work with. Did I pay too much? I do not know, but there are some things that you can’t put a price on. Having my house cool better than it ever has is worth the money.
I was very pleased with my salesman’s evaluation of our A/C needs and recommendations for a new system. He did a thorough inspection of our home and the attic. He also took pictures in the attic and then showed them to me as he was explaining what needed to be done. I felt that we received a very detailed estimate as well as the verbal description. We had been without A/C for a week, so he rearranged a install team’s schedule to get our A/C unit replaced as soon as we made our decision to use Environment Masters for the work. The technicians were courteous and arrived earlier than expected… which in our situation was just fine. The system works great, and I would use Environment Masters again.
From the estimate, installation and inspection – Work was performed in an excellent manner.
Call Environment Masters for all your heating and cooling needs. They have excellent service! Prompt, well trained servicemen. Thanks, Andy! Moreover, thanks to our salesman for being on the ball!
The estimate was on the money; the workmen arrived promptly and completed the work in one day. They did an excellent job with the installation and cleaning up all the debris they caused. They also swept out all of my garages beyond what drywall dust and debris that was created from cutting the ceiling to install the registers. All three workmen were polite, professional and did an excellent job. The agent that came out and quoted the project was prompt and explained how the systems would work and what materials would be used. Everything he quoted was carried out as projected and right on budget target. He evaluated my existing HVAC system to be sure it could handle the additional square feet of the garage space without compromising the efficacy of the existing room. I was pleasantly surprised how cool the garage is after this conversion.
Environment Masters Service people were very friendly and answered all my questions.
Very good job and the service men from Environment Masters completed the installation of a new unit in one day! They answered all my questions and were very professional in their conduct.
Environment Masters, Inc.goes beyond a 10. They were outstanding in their consulting, service and installation.
Everyone we dealt with at EMI was top notch and professional, especially our salesman who sold us our unit. He explained the value of a Lennox system and made us feel totally comfortable with this large expenditure. He followed up on the installation and went over the features of the thermostat with us. We have no doubts that their service when we need it will be first rate also. We are very pleased with our unit as it is very quiet and more efficient than our old one.
They have been my hvac company for 17 years. If fact they placed the first central air in my 73 y/o home in the early 1960’s. Raquel is great and I am very happy with the new system.
I was very pleased with every aspect of the experience.
The installation techs were personable and willing to explain what they were doing. The service techs have been very professional and also willing to share what they were doing.
They replaced a 36 yr old Fedders unit that we had in the attic of a 110 yr old house. They were wonderful —– even fixed a leaky toilet while they were there.
The salesperson came to our house, examined the existing systems, including the ductwork. She found a section of the ductwork that had been blocked off during the original construction of the home. She took measurements to determine the appropriate system/size. She provided a quote the following day, with 3 Lennox system options. Our house is 2-story and requires 2 HVAC systems. A 4-5 man crew completed the work in one day, including removal of the existing system and installing new equipment… arrived according to schedule, worked all day and was professional and courteous. No problems and we’re happy with the Lennox systems.
We appreciated the plumber’s professionalism and up front estimate. He came back the next morning to do the job and finished in mid-afternoon, under his estimate. Environment Masters will be our “usual plumber” from now on.
When I purchased and renovated my parent’s home last year, the inside unit was over 27 years old and needed to be replaced even though the outside unit was only 3 years old. Environment Masters came out to my home, did a complete analysis, and sent quotes on different possibilities from replacing the inside unit to replacing both units and assessing needed ducts in the home. We chose the top of the line because there was a discount that could be applied and we knew with recent changes in heating and AC units replacing both units would mean they would work more efficiently. They were very professional and amazed me with their expertise in analyzing the home and the heating and cooling needs. The suggested locations for new vents that have greatly helped. When they did the work, they were on time and did a great job of the installation. We had new hardwood floors, so I was concerned about scratches, but they did a great job of protecting the flooring. Our bills for cooling and heating a 2600 sq ft house averages less than $125 a month! I could not be more pleased!
They came out to the house within an hour of being called and did everything that they promised from the start to finish. They then made a courtesy call 3 months later to carry out a summer check at no extra cost. They were very professional 100% of the time. I will use them again and recommend them to others.
EMI repaired a pipe that burst during a cold snap. The plumber was professional and explained every step of the process as he went along. I was pleased with the quality of the service the responsiveness of the plumber. As a result, I have already referred others to this company for their plumbing needs. I will definitely contact Environment Masters for my plumbing needs in the future.
I had no negative experiences with Environment Masters. My first phone call with the very nice dispatcher got me an appointment with the field manager the same day, and he came out earlier after calling to confirm. I had called for a repair but he recommended a full system replacement which I already knew was probably going to be the case since the existing system was almost 20 years old. He showed me exactly what the problem was. The only delay was a confirmation on the replacement date because the original unit failed right before a holiday weekend. However, the crew came out on the exact day he said they would originally anyway. The price was about as high as I expected for a full system replacement, but they literally replaced Everything, from the slab the outside unit sits on to additionally sealing the inside unit against air leakage, not only around the replacement but also some other trouble spots that they pointed out to me. The crew were very nice and professional, definitely on time, and did a nice cleanup of my hallway after they finished. The field manager then returned to confirm everything had been installed correctly including the extra weather sealing he wanted. He explained an offer for their extra protection warranty but absolutely did not try to hard sell me on it, he just showed me the benefits and left it at that, which actually made me seriously consider it. They have completely taken my business from a competitor whom I had grown much less happy with over the years. I recommend.
The furnace for the second floor of my house was only heating the space intermittently. Environment Masters was punctual and polite. Of course, the furnace was working when the repairman arrived but he checked out the unit anyway. He was halfway out of the attic, telling me he couldn’t find identify the problem when he heard a click from the furnace. Half an hour later he found the problem and ordered the part. My repairman is a consummate professional who clearly knows his trade. He diagnosed my problem by a barely audible click. I highly recommend and would use their services again.