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601-353-4681

Serving Hinds, Madison and Rankin Counties

The Environment Masters Team

Reviews

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www.environmentmasters.com
601-353-4681

I have always had the utmost satisfaction with Environment Masters throughout the years that they have serviced my AC and heating system. I would never hesitate to recommend them.

- John F

I've used these folks for almost ten years for my commercial HVAC and plumbing needs. On occasion, I've tried other providers, but I always come back to Environment Masters, because they are professional, polite, and always go the extra mile to make sure I am satisfied. This is an extremely well run business, and I would highly recommend to any of my fellow facility managers.

- Hilton Garden Inn Madison

I love Environment Masters! They are trustworthy, dependable and knowledgeable. I will always use them for my maintenance and will trust them to recommend new AC units and heating units when that time comes.

- Whit J

Neil is very professional and takes the time to explain any issues he finds and how we can best resolve them. I feel very confident referring him as a qualified service professional.

- MS Diagnostic Imaging Center

Extremely polite technician. Took time to understand our needs. Made helpful suggestions. The work is to be completed this week. We look forward to a long and mutually satisfying relationship.

- John E

Mike was super helpful and very thorough. He took the extra time to explain exactly what the problem was and had us up-and-running again very quickly. Thanks so much!

- Unwind Back Body

Initial installation of a heat pump was done in 1991 or 1992. When this unit failed (compressor), I contacted Environment Masters and requested a new unit. Unit was installed promptly and has been maintained on a service contract. Contractor was selected initially due to knowledge of company and owners. Excellent operation.

- Bob M

Great work, very neat.

- Fairfield MB Church

I bought the house and the Environment Masters unit was already installed. I choose to continue to do my service with Environment Masters because I have been with them since September 1965.

- Virginia M

I have had emergencies ongoing since September of 2018. When I call, the staff and service team make sure that I am taken care of that day. The guys are so polite and helpful.

- Indian Run Estates

Our home, built in 1996, had the original HVAC system in place. We had some issues with the air conditioner/blower during the last few years and a couple of HVAC companies provide ‘band-aids’ to keep the system running. As is true in many cases, the break downs occurred during the most inopportune times (at the hottest time during the summer). Once we decided to replace the old system we gathered estimates and made the decision to go with Environment Masters; and are extremely happy we did.
All of the personnel connected with the company, from sales through installation and follow-up, presented themselves with professional, educated, yet caring attitudes which made the process far less concerning than we anticipated (major purchases almost always carry the concern about the cost of obtaining/replacing a product that one is usually not technically familiar with). From the start, our salesperson performed a detailed examination of our existing system and presented a wide array of options/suggestions once it was understood what we were looking to achieve (in this case replacing the system was paramount but we also wanted to allow for some future additional square footage being covered, as well as enhancing the air flow in the rooms furthest from the blower location).
Once the decision was made as to unit, an installation date was picked and that process begun. I was notified of any delays in service time/date (of which there was only one and that for only 15 minutes). The installers were friendly, professional, courteous, and cleaned up well after they finished installing the system (not enough room to give them all the accolades they deserve). The follow-up from the sales staff was also excellent. They reviewed the process to make sure everything was performed to their standard of excellence (which is very high), and made sure all of questions were answered before leaving. From start to finish, Environment Masters made the whole process as stress-free as possible. I would highly recommend them to anyone needing HVAC assistance (new purchase, service, or replacement).

- Steve H

The technician was so nice and patient and the resident just fell in love with him. Neil tested & checked everything on the furnace, so now we are good to go for heat! Thank you!

Shermane, Indian Run Estates
Apartment living for seniors and physically challenged adults

- Shermane, Indian Run Estates

I received a service call to inspect the same day I called. Everyone from the inspector, sales guy, office/phone person, from start to finish was professional, honest, efficient, and openly interested in getting me what I needed with as many breaks as possible. They even did some extra touch up work after the job. I would recommend Environment Masters 100%.

- Cathy T

I really appreciate your tech coming so quickly yesterday. Y'all always make us and the families we serve a priority and we are so very thankful!
Regina Jones
Baldwin-Lee Funeral Home

- Regina Jones

While doing research to replace my aging HVAC system, I discovered just how important it is to not only find people who are qualified to properly install a modern system, but also those who are dedicated to making sure every aspect of the job is done right. Ben Nalty carefully evaluated my needs and offered me a quality Lennox system at a reasonable price while assuring me the installation team was committed to doing the job right. Throughout the installation process, I was impressed with the professionalism and dedication of the crew and their obvious commitment to making sure I was totally and completely satisfied with my new investment. If there comes a time in the future when my system needs service, I’m confident Environment Masters will respond with the same level of professionalism and commitment to customer satisfaction.

- Bruce M.

Service tech was on time and friendly. Was very informative of the issue and the process to the situation. Every time we have used Environmental Masters they have serviced us well.

American Cancer Society

- American Cancer Society

I own several properties and as always, Environment Masters provided economical, prompt and professional service. I recently had a new HVAC system installed. The project manager, Sean, came out, inspected my old system and presented me with several options to best fit my needs and budget. Once we settled on the right fit, I was immediately scheduled for delivery and install. The technicians arrived at the scheduled time and immediately began work. In no time they had the new a/c and furnace installed and up and running. The then gave me a full system walk-thru and showed me how to operate the new thermostat. I can’t tell you how great an experience it has been. They really took the guess work out of knowing whether I was getting the best value, product and service for my money. Thanks Sean and Environment Masters. I highly recommend them for any HVAC job!

- Kenny W.

Always a great service visit.

- Acura Dealership

Ben Nalty and his team at Environment Masters are top notch. Whether we have needed them for installation and replacement of equipment in our home or maintenance per our service contract, they have responded quickly and efficiently!

- Darden N.

Neil was very professional and knowledgeable, and he always makes sure our equipment is repaired in a timely fashion.

- National Weather Service

I had an entire new system installed by these fine folks. I have had it for nearly two years now. From the installers to the phone reps to the owner of the company, everyone was amazing.

Previous to this system, I had hot and cold spots all over the house. It was due to a poorly designed duct system from the initial install when the house was built. Environment Masters listened to my problems, determined the cause and fixed it economically and correctly the first time. Since the installation of the new system we have seen our electric bills drop by 23% (yes I monitor it that closely). We upgraded from a 10 SEER to a 13 SEER system. During installation, the return air duct was found to have numerous holes in the attic. This meant we had been sucking hot, humid attic air into our system for years. Imagine how much money we had wasted!! The company also upgraded me to a larger blower that could then be “derated” to still move the required volume of air. By doing this, the fan motor uses much less electricity, actually raising the SEER to nearly 14!

This is an independently owned company who still does things the right way. I am extremely satisfied with them. I don’t often write reviews but this company earned it!

They are now my go to crew for A/C and plumbing.

- David K.

The consumate professionals of all the Heating and Air Condtioning businesses in the Hinds, Madison,Rankin Counties and surrounding counties. Nick Black, Lisa Blackwell and Ben Nalty along with installation crews get solid 10's from the LOWE'S Madison MS Store.

- Lowe's

Thanks, guys! Your service man, Lathan, was super and professional. Much appreciated this extremely hot July!

- Stacey G.

Very pleased with service. Technician was very nice & gave detailed information on every AC.

- Storage Max

EMI serviced 3 units and replaced the coils in 2 of the units. It took 2 crews a little more than half a day.
Earlier in the week, Environment Masters came and checked out the 3 units. This took the better part of the day. The found several problems that my other service provided didn’t take the time to look for. They game me their recommendations and options. I wouldn’t hesitate to use them again. In fact, I now have a service contract with them. Very polite and professional. They are the real deal.

- Danny C.

Neil was so helpful and so genuine. You could tell he really had a passion for the customer. Very Impressed!

- Associated General Contractors

Environment Masters replaced 20 year old (original) system with new Lennox system. In addition, made excellent observations/suggestions concerning making the existing duct work more efficient/cost effective.
Our home, built in 1996, had the original HVAC system in place. We had some issues with the air conditioner/blower during the last few years and a couple of HVAC companies provided ‘band-aids’ to keep the system running. As is true in many cases, the break downs occurred during the most inopportune times (at the hottest time during the summer). Once we decided to replace the old system we gathered estimates and made the decision to go with Environment Masters; and are extremely happy we did.
All of the personnel connected with the company, from sales through installation and follow-up, presented themselves with professional, educated, yet caring attitudes which made the process far less concerning than we anticipated (major purchases almost always carry the concern about the cost of obtaining/replacing a product that one is usually not technically familiar with).
Once the decision was made as to unit, an installation date was picked and that process begun. The installers were friendly, professional, courteous, and cleaned up well after they finished installing the system (not enough room to give them all the accolades they deserve). The follow-up from the sales staff was also excellent. They reviewed the process to make sure everything was performed to their standard of excellence (which is very high), and made sure all of questions were answered before leaving. From start to finish, Environment Masters made the whole process as stress-free as possible. I would highly recommend them to anyone needing HVAC assistance (new purchase, service, or replacement).

- Marie H.

Very helpful and nice even though I was flustered because I had a major water leak!

- Jennifer James Salon

Thanks so much for the superior installation of a new heat pump in our home on July 1. The two young men who did it were Curtis and Cody. They were polite, extremely personable, and gave us answers to all the questions we had. Nick was also a great salesman. You should be so proud of your installers. They are assets to your company.

- Kathy K.

Environment Masters responded to my call quickly. Greg was very courteous and friendly. Diagnosed and corrected my issue quickly. I would definitely recommend them.

- esoftware solutions

Racquel, We were so happy to get our new AC installed on Friday, July 15. Please report to Raymond that he should be proud of workers Marcus and Donald. They worked at a steady pace with only a short lunch break to finish. Also both men were interested in doing a good job with a proper clean-up. I was pleased to see them dedicated to the job and happy doing it.

- Jerrie W.

We have a restored/renovated 1837 farm house and a three story commercial building built in 1864. What the Environment Masters team does for us at both locations always exceeds what others may consider adequate. They are knowledgeable, considerate, & prompt. Neil recently performed the start up for our new system in the commercial building and could not have been more professional - started on time, used caution when moving his ladder up and down steep stairs, explained all that he was doing (no surprises), and (bonus) was pleasant to work with! By the way, the start up went very smoothly in part to the great crew from Environment Masters who did the install earlier. Clearly values nullstilled by management set the bar very high and are met effortlessly by their team.

- Vivian M., Antiques Store, Vicksburg, MS

Neil with Environment Masters, Inc was very professional and friendly. He provided great service to us.

- Candice Kinnard, Acura of Jackson

Steve was informative, professional and friendly. I trusted everything he told me. He also told me about his companys Pm Program they have. I felt like Steve went above and beyond on explaining what he did with our AC unit. Thank you Steve.

- Barbara Perkins, StorageMax

Once Neil completed the work on our units; we knew your company must be appreciating the fact of having such a wonderful employee. Thanks for the service.

- Beverly Terry

Jim was very friendly and informative about the problem we were having. He was able to make sure that we were in a cooler place. Keep up the Great Work Jim. Thanks from the Gang @ CPO.

- Darlene, Clinton Post Office

Neil has always been courteous and does a great job at SCA. -

- - Nina Grubbs, Simpson County Academy

Environment Masters is a great company and Neil was very knowledgeable and fixed my A/C in a very timely manner. Thank you Neil and Environment Masters for getting my office comfortable again. I will definitely recommend this company to everyone I know.

- Capital City Beverages

As owner of a Downtown Jackson nightclub, our customers demand a venue that's perfectly comfortable year-round. Any time we've experienced problems, no matter the time of day or night, Environment Masters has been prompt and efficient. Businesses can't afford to be down when it comes to heating and cooling. Environment Masters is the one company we can always depend on to meet our heating and cooling needs!

- Michael Rejebian

Environment Masters has been providing service to our school for many years. They have always been prompt and professional in taking care of our school. Obviously, us being a school we sometimes need them on short notice and they always are here asap. I also use Environment Masters for my personal systems and they do an outstanding job! I would highly recommend them.

- Billy Wayne Hankins

Reasonable prices, excellent service, all installations have been very good, no surprises, and I value Dewayne's input in giving me guidance to solve my issues.

- Johann Artigas, McNeely Plastics

Outstanding service.

- Ivan Smith, Director of Maintenance, Hinds County School District

Prompt service. Fair pricing. Courteous and knowledgeable technician's. Great Sales Department.

- Kenny Eaves, Facility Manager

We had a leak in our main water line today at the office and these guys came to the rescue! Thank you Environment Masters for taking care of us today. WE appreciate you! Steven and Angus.... you ROCK!

- Barry Pinnix - State Farm Agent

I value how responsive Environment Masters is. The building we now occupy was built prior to our relationship with EM, and the AC system was problematic and a cause of concern. While they were not involved in the installation of the original equipment, EM quickly responded to our requests for help and got our AC back up during various outages. When it was time to add or replace equipment, we went to EM. We also entered into a maintenance contract with them. I don’t miss the old problems and am glad that we have people we trust who respond when we need them.

- Hamp Dye

Great Company! Always on time and service department is second to none.

- Venture South Construction