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601-353-4681

Serving Hinds, Madison and Rankin Counties

The Environment Masters Team

Reviews

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www.environmentmasters.com
601-353-4681

I love Environment Masters! They are trustworthy, dependable and knowledgeable. I will always use them for my maintenance and will trust them to recommend new AC units and heating units when that time comes.

- Whit J

Extremely polite technician. Took time to understand our needs. Made helpful suggestions. The work is to be completed this week. We look forward to a long and mutually satisfying relationship.

- John E

Initial installation of a heat pump was done in 1991 or 1992. When this unit failed (compressor), I contacted Environment Masters and requested a new unit. Unit was installed promptly and has been maintained on a service contract. Contractor was selected initially due to knowledge of company and owners. Excellent operation.

- Bob M

I bought the house and the Environment Masters unit was already installed. I choose to continue to do my service with Environment Masters because I have been with them since September 1965.

- Virginia M

Our home, built in 1996, had the original HVAC system in place. We had some issues with the air conditioner/blower during the last few years and a couple of HVAC companies provide ‘band-aids’ to keep the system running. As is true in many cases, the break downs occurred during the most inopportune times (at the hottest time during the summer). Once we decided to replace the old system we gathered estimates and made the decision to go with Environment Masters; and are extremely happy we did.
All of the personnel connected with the company, from sales through installation and follow-up, presented themselves with professional, educated, yet caring attitudes which made the process far less concerning than we anticipated (major purchases almost always carry the concern about the cost of obtaining/replacing a product that one is usually not technically familiar with). From the start, our salesperson performed a detailed examination of our existing system and presented a wide array of options/suggestions once it was understood what we were looking to achieve (in this case replacing the system was paramount but we also wanted to allow for some future additional square footage being covered, as well as enhancing the air flow in the rooms furthest from the blower location).
Once the decision was made as to unit, an installation date was picked and that process begun. I was notified of any delays in service time/date (of which there was only one and that for only 15 minutes). The installers were friendly, professional, courteous, and cleaned up well after they finished installing the system (not enough room to give them all the accolades they deserve). The follow-up from the sales staff was also excellent. They reviewed the process to make sure everything was performed to their standard of excellence (which is very high), and made sure all of questions were answered before leaving. From start to finish, Environment Masters made the whole process as stress-free as possible. I would highly recommend them to anyone needing HVAC assistance (new purchase, service, or replacement).

- Steve H

I received a service call to inspect the same day I called. Everyone from the inspector, sales guy, office/phone person, from start to finish was professional, honest, efficient, and openly interested in getting me what I needed with as many breaks as possible. They even did some extra touch up work after the job. I would recommend Environment Masters 100%.

- Cathy T

While doing research to replace my aging HVAC system, I discovered just how important it is to not only find people who are qualified to properly install a modern system, but also those who are dedicated to making sure every aspect of the job is done right. Ben Nalty carefully evaluated my needs and offered me a quality Lennox system at a reasonable price while assuring me the installation team was committed to doing the job right. Throughout the installation process, I was impressed with the professionalism and dedication of the crew and their obvious commitment to making sure I was totally and completely satisfied with my new investment. If there comes a time in the future when my system needs service, I’m confident Environment Masters will respond with the same level of professionalism and commitment to customer satisfaction.

- Bruce M.

I own several properties and as always, Environment Masters provided economical, prompt and professional service. I recently had a new HVAC system installed. The project manager, Sean, came out, inspected my old system and presented me with several options to best fit my needs and budget. Once we settled on the right fit, I was immediately scheduled for delivery and install. The technicians arrived at the scheduled time and immediately began work. In no time they had the new a/c and furnace installed and up and running. The then gave me a full system walk-thru and showed me how to operate the new thermostat. I can’t tell you how great an experience it has been. They really took the guess work out of knowing whether I was getting the best value, product and service for my money. Thanks Sean and Environment Masters. I highly recommend them for any HVAC job!

- Kenny W.

Ben Nalty and his team at Environment Masters are top notch. Whether we have needed them for installation and replacement of equipment in our home or maintenance per our service contract, they have responded quickly and efficiently!

- Darden N.

I had an entire new system installed by these fine folks. I have had it for nearly two years now. From the installers to the phone reps to the owner of the company, everyone was amazing.

Previous to this system, I had hot and cold spots all over the house. It was due to a poorly designed duct system from the initial install when the house was built. Environment Masters listened to my problems, determined the cause and fixed it economically and correctly the first time. Since the installation of the new system we have seen our electric bills drop by 23% (yes I monitor it that closely). We upgraded from a 10 SEER to a 13 SEER system. During installation, the return air duct was found to have numerous holes in the attic. This meant we had been sucking hot, humid attic air into our system for years. Imagine how much money we had wasted!! The company also upgraded me to a larger blower that could then be “derated” to still move the required volume of air. By doing this, the fan motor uses much less electricity, actually raising the SEER to nearly 14!

This is an independently owned company who still does things the right way. I am extremely satisfied with them. I don’t often write reviews but this company earned it!

They are now my go to crew for A/C and plumbing.

- David K.

Thanks, guys! Your service man, Lathan, was super and professional. Much appreciated this extremely hot July!

- Stacey G.

EMI serviced 3 units and replaced the coils in 2 of the units. It took 2 crews a little more than half a day.
Earlier in the week, Environment Masters came and checked out the 3 units. This took the better part of the day. The found several problems that my other service provided didn’t take the time to look for. They game me their recommendations and options. I wouldn’t hesitate to use them again. In fact, I now have a service contract with them. Very polite and professional. They are the real deal.

- Danny C.

Environment Masters replaced 20 year old (original) system with new Lennox system. In addition, made excellent observations/suggestions concerning making the existing duct work more efficient/cost effective.
Our home, built in 1996, had the original HVAC system in place. We had some issues with the air conditioner/blower during the last few years and a couple of HVAC companies provided ‘band-aids’ to keep the system running. As is true in many cases, the break downs occurred during the most inopportune times (at the hottest time during the summer). Once we decided to replace the old system we gathered estimates and made the decision to go with Environment Masters; and are extremely happy we did.
All of the personnel connected with the company, from sales through installation and follow-up, presented themselves with professional, educated, yet caring attitudes which made the process far less concerning than we anticipated (major purchases almost always carry the concern about the cost of obtaining/replacing a product that one is usually not technically familiar with).
Once the decision was made as to unit, an installation date was picked and that process begun. The installers were friendly, professional, courteous, and cleaned up well after they finished installing the system (not enough room to give them all the accolades they deserve). The follow-up from the sales staff was also excellent. They reviewed the process to make sure everything was performed to their standard of excellence (which is very high), and made sure all of questions were answered before leaving. From start to finish, Environment Masters made the whole process as stress-free as possible. I would highly recommend them to anyone needing HVAC assistance (new purchase, service, or replacement).

- Marie H.

Thanks so much for the superior installation of a new heat pump in our home on July 1. The two young men who did it were Curtis and Cody. They were polite, extremely personable, and gave us answers to all the questions we had. Nick was also a great salesman. You should be so proud of your installers. They are assets to your company.

- Kathy K.

Racquel, We were so happy to get our new AC installed on Friday, July 15. Please report to Raymond that he should be proud of workers Marcus and Donald. They worked at a steady pace with only a short lunch break to finish. Also both men were interested in doing a good job with a proper clean-up. I was pleased to see them dedicated to the job and happy doing it.

- Jerrie W.

I have always had the utmost satisfaction with Environment Masters throughout the years that they have serviced my AC and heating system. I would never hesitate to recommend them.

- John F