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Home » About » Why Environment Masters » Our Guarantee
Quality Service and Peace of Mind
Buying new heating and cooling equipment or water heaters or filtration systems for your home is a big decision, and you want to make sure it's done correctly the first time. We enjoy offering these guarantees because it ensures your confidence in us as we continue to provide premium services tailored to the needs of each and every customer we help.
24–Hour Service Guarantee
We will respond to your call within 24 hours or we’ll waive the diagnostic fee.
Environment Masters Repair Guarantee
If we do not repair your heater, air conditioner, or plumbing issue correctly the first time, we will return for free!
Every one of our employees undergoes a thorough background check and drug screening. You’ll get the respect, security and expertise you deserve in your home. Our technicians show up in clean uniforms and are the best in skill, attitude, and workmanship. They will also never smoke in your home, always work cleanly, and courteously answer any questions or concerns you may have regarding your plumbing or heating and cooling systems.
We guarantee that when the system we install is properly operated and maintained in accordance with the manufacturer’s manual, the system will perform to the specified comfort level. If the system cannot achieve comfortable temperatures, we will replace the system at no charge to you.
Properly Insured/Property Guarantee
All property such as furniture, door frames, walls, floors, and ceilings are protected during the installation of your new system. If any of your property is damaged, it will be replaced or repaired to your satisfaction.
No Surprise Guarantee
You don’t have to worry about being quoted one price and then asked to pay for something additional that you have no idea you even needed. The deal you make today is all you pay. If our consultant leaves something out, it becomes our responsibility to cover it at no additional cost to you.
Money Back Guarantee
If you are not happy with your Environment Masters Heating & Air Conditioning system or water heater or filtration system for any reason, we will give you your money back within 12 months of your original purchase with no questions asked.